Returns & Exchanges
Due to the perishable nature of our artisanal meats and food products, we cannot accept returns; however, we are committed to ensuring your satisfaction and will replace or refund any items that arrive damaged or incorrect.
Inspect Your Order
Upon arrival, please immediately inspect your package and ensure all perishable items are stored at the appropriate temperature.
Document Issues
If you notice damage or discrepancies, take clear photographs of the product and the shipping label within 24 hours of delivery.
Contact Support
Email our customer service team with your order number and the documentation of the issue to initiate a claim.
Resolution
Our team will review your request and issue a replacement shipment or a refund to your original payment method for the affected items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing